Frequently Asked Questions
Everything you need to know about booking a transfer with Cotswold Transfers — from pricing and airport pickups to our vehicles and coverage areas.
You can book by calling +44 (0)1865 922 119, emailing bookings@cotswoldtransfers.co.uk, or using the contact form on our website. Provide your pickup, destination, date, and time, and we confirm your fixed price.
All our transfers are fixed-price. The fare is agreed before you travel with no meters and no surges, regardless of traffic or route changes.
We accept all major credit and debit cards. Payment is arranged in advance as part of the booking confirmation.
Yes, we accommodate short-notice bookings subject to driver availability. Call us directly for the fastest response on same-day requests.
Booking confirmation and payment details are arranged when you book. No separate deposit is required for most transfers.
Yes, we provide a no-obligation fixed-price quote before you commit. Contact us with your journey details and we will confirm the fare.
We serve Heathrow, Gatwick, Stansted, Luton, and London City Airport, as well as Gloucestershire Airport and the London Heliport.
Yes, we monitor your flight in real time and adjust your pickup automatically for early arrivals or delays, at no extra charge.
Yes, your chauffeur meets you in the arrivals hall with a name board and assists with your luggage on every airport pickup.
We track your flight, so if it is delayed your chauffeur will wait and adjust the pickup time accordingly. There is no extra charge for flight delays.
We recommend booking as early as possible to guarantee availability, but we do accept short-notice bookings when drivers are free.
Our fleet includes executive saloons (BMW 5 Series) for up to 4 passengers and Mercedes V-Class MPVs for up to 7 passengers, all with leather interiors, WiFi, and phone chargers.
Executive saloons carry up to 4 passengers with 2 large suitcases. Mercedes V-Class MPVs carry up to 7 passengers with generous luggage space.
Yes, child and infant seats are available on request. Please let us know the ages of your children when booking so we can provide the correct seats.
Yes, complimentary WiFi and phone charging are available in all our vehicles.
We cover the Cotswolds, central London, and all major London airports. Key towns include Cirencester, Stow-on-the-Wold, Bourton-on-the-Water, Chipping Campden, Broadway, Bibury, Moreton-in-Marsh, Tetbury, Burford, and Winchcombe.
Yes, we provide chauffeur transfers between central London and all Cotswold towns, as well as between London airports and the Cotswolds.
Yes, we offer long-distance travel across the UK. Contact us with your destination and we will provide a fixed-price quote.
Yes, we provide transfers to and from Cotswold hotels, wedding venues, and tourist attractions, with dedicated landing pages for many of them.
Yes, you can book both outbound and return transfers in a single booking. Let us know your return date and time when you book.
Yes, all our drivers are professional, licensed chauffeurs with extensive experience and local knowledge of the Cotswolds and London.
We operate 24 hours a day, 7 days a week, including all public holidays.
Cancellations made with reasonable notice are refunded in full. Please refer to our Terms of Service for full details, or contact us if you need to cancel.
Yes, we offer private Cotswold tours with a professional chauffeur-guide. Tours are fully customisable and can include multiple villages, attractions, and lunch stops.
Yes, we provide corporate accounts for businesses with regular transfer needs. Contact us to discuss account setup and billing.
Our team is available 24/7 to help with your booking or answer any other questions.